Senior Business Analyst – Order Management System (OMS)

Alghanim Industries is looking for a Senior Business Analyst to work on its omnichannel Order Management System (OMS) in Kuwait. This senior role links business teams with IT teams to improve how orders are allocated, fulfilled, cancelled and returned across online, store pickup, warehouse and delivery channels.

Responsibilities

• Gather requirements through stakeholder interviews and write process flows and user stories.
• Work with product owners, architects and vendors on OMS integrations with Commercetools, SAP, FarEye and Salesforce Service Cloud.
• Drive improvements to Click & Collect, Ship from Store, Reserve Online and Return Anywhere services.
• Support user acceptance testing, go-live readiness and post-launch checks.
• Track OMS performance indicators such as allocation accuracy and turnaround time.
• Coordinate with the Mirakl marketplace team on seller order routing, service levels and returns.

Requirements

• Bachelor’s degree in engineering, computer science or information systems.
• 8 to 10 years of experience, including at least 4 years on OMS in retail, e-commerce or supply chain.
• Experience with Fluent Commerce or a similar OMS such as Manhattan, Sterling, Increff or Salesforce OMS.
• Marketplace platform experience, such as Mirakl.
• Knowledge of Commercetools, SAP, Salesforce, WMS and TMS.
• Experience with BRDs, user stories and acceptance criteria.
• Working knowledge of JIRA, Confluence and MS Project.
• Strong stakeholder management and communication skills.

How to Apply

Please apply using the button on this page. You will be taken to the official Alghanim careers site to complete your application.

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