Team Leader – Call Center

Alghanim Industries’ automotive and car rental business is looking for a Team Leader for its call center in Kuwait. In this role, you will supervise a team of call center agents and make sure every customer call is answered quickly and handled in a professional way.

Responsibilities

• Supervise and guide call center agents day to day.
• Make sure calls are answered on time.
• Resolve customer complaints or escalate them when needed.
• Handle service and change requests from customers.
• Keep customer databases accurate and up to date.
• Collect customer feedback and share it with the team.
• Support sales growth through good customer service.

Requirements

• Bachelor’s degree.
• 5 to 7 years of experience in a similar role.
• Fluent English and Arabic.
• Knowledge of car rental operations.
• Strong customer service skills and the ability to work well under pressure.
• Proficiency in MS Office.

How to Apply

To apply, please use the apply button on this page. You will be taken to the official Alghanim careers page to submit your application.

Tagged as: call center, car rental, customer service, kuwait job vacancy, kuwait jobs, team leader